Refund Policy

Thank you for choosing us for your events and special occasions! Because our team orders fresh ingredients and preps specialized menu items days in advance, we strictly enforce the following refund and cancellation guidelines for all pre-ordered items and catering services.

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Key Policy Terms

• The 48-Hour Cutoff: All catering requests, special menu pre-orders, and holiday orders cannot be refunded within 48 hours of the scheduled pickup date.

• Calculation by Date: Please note that this policy is enforced based on the calendar date, not the specific pickup time.

  • Example: If your pickup date is Saturday, May 9th, any cancellation or refund request must be submitted before 11:59 PM on Wednesday, May 6th.

 

Special Menus & Holiday Pre-Orders

This non-refundable 48-hour policy applies to all orders without exception, including:

• Holiday-specific packages and seasonal offerings

• Customized catering menus and large party platters

• Limited-run special event items

 

Cancellations & Modifications

• More than 48 Hours Before Pickup Date: You may cancel or modify your order for a full refund by contacting our team.

• Within 48 Hours of Pickup Date: Orders are finalized, ingredients are allocated, and preparation is underway. Therefore, orders cancelled during this window will not be eligible for a refund, store credit, or date transfer.

 

Note: If you are unable to pick up your order on the scheduled date, you are welcome to have a friend or family member pick it up on your behalf!